TERMS OF USE
Digital and Multi Media Services Terms of Use govern your access to, receipt of, and use of the digital media assets and physical storage media provided by Digital and Multi Media Services. By accepting your final delivered storage media (such as custom USB flash drives, portable hard drives, or external SSDs) or authorizing us to write digitized masters to your media, you acknowledge that you have read, understood, and agree to compile with these operational standards.
POPIA SYSTEM STATEMENT:
The processing, extraction, temporary hardware caching, and securetransfer of personal family data, video recordings, audio tracks, and private photographic records are subject to theProtection of Personal Information Act (POPIA), No. 4 of 2013. Your order submission signifies formal consent to ourdata privacy protocols.
1. Delivery via Physical Storage Media
1. Upon successful extraction and conversion, digital media masters are strictly supplied on physical storage hardware. This includes custom-branded USB drives, local hard drives, or portable SSD drives supplied by us, or functional storage drives provided by you at intake.
2. Hardware Ownership and Transfer: Once physical storage media containing your digital files is handed over to the courier service or collected, ownership and risk of the physical drives pass entirely to you.
3. Drive Inspection: You are required to plug in, test, and inspect the physical storage media on your personal devices immediately upon receipt to verify that all files are intact, readable, and functional.
2. Technical Content Quality and Playback Standards
1. Upon successful extraction and conversion, digital media masters are strictly supplied on physical storage hardware. This includes custom-branded USB drives, local hard drives, or portable SSD drives supplied by us, or functional storage drives provided by you at intake.
2. Digital files are encoded using universally compatible, industry-standard modern formats (typically H.264/MP4for video assets, WAV or MP3 for audio assets, and high-resolution JPEG or TIFF for static image collections).
3. We cannot guarantee that modern media playback software, smart TVs, proprietary tablet applications, or local gaming consoles will automatically support advanced aspect ratios or historical tracking repairs native to legacy formats without proper configuration or correct codec packs installed by you.
3. Local Storage Policy and Data Retention Window
1. The 30-Day Studio Retention Rule: To protect digital privacy and maintain studio storage capacity, a secure copy of your digitised assets is retained on our local, offline studio production servers for exactly **30 calendar days** from the date your order is dispatched via courier.
2. Permanent Data Purge: On day 31, our studio servers completely wipe and permanently overwrite all raw data caches, working partitions, and digital masters associated with your job. Once deleted, this material cannot be recovered, reconstructed, or reissued.
3. This temporary window exists solely as an emergency safeguard in case your physical USB drive or hard driveis lost, stolen, or damaged during return courier transit. It is a strict condition of use that you create secondaryduplicate backups of your digital files on your own computer, personal hardware, or private backup drives withinthis 30-day window before our master copies are erased.
4. Explicit Prohibitions on Infringing Content
1. You are strictly prohibited from using our digital multimedia rendering paths to process, alter, or replicate mediacontaining protected intellectual property, commercial cinema releases, broadcast television networks, orcopyrighted musical albums unless you possess explicit proof of fair use or written permission.
2. You may not use our services to process illegal content, malicious recordings, or recordings made in clearviolation of South African statutory privacy laws. We reserve the absolute right to refuse file writing and erasesystem caches instantly if an infringement is identified.
5. Disclaimer of Physical Media Longevity
1. While we only source premium, high-grade flash drives and external storage media, all physical electronicstorage hardware is susceptible to natural decay, cosmic ray bit-rot, corruption from unsafe ejection, orenvironmental damage over time.
2. We offer no warranty, explicit or implied, regarding the indefinite technological lifespan or durability of physicalUSBs or hard drives once delivered. Long-term digital preservation is your responsibility through properhardware management and multi-drive redundancy.
6. Indemnity and System Liability
1. You agree to indemnify and hold harmless Digital and Multi Media Services, its directors, developers, and technicians against any claims, data losses, computer hardware damage, or system corruption on your personal devices arising from the connection, reading, or running of delivered physical storage media.